Cancellation Policy.

No cancellations or changes allowed within 24 hours of the appointment. However, if a cancellation is made outside the 24 hours prior or you need to reschedule, we are able to transfer the booking fee to a future booking.

Shelley Lash and Brow requires a booking fee to secure your appointment time. This ensures a mutual respect is held for the appointment time. The booking fee amount is simply deducted from the total cost of your booking.

ALL BOOKING FEES ARE NON REFUNDABLE. 

Booking fees are required to ensure you will be attending your appointment and to cover our time if you do not. Your booking fee is simply deducted from the total cost of your booking and the remaining amount is paid on the day.

If your booking is cancelled or changed within 24hrs of the booking time, your BOOKING FEE WILL BE FORFEITED and you will need to pay another booking fee if you require another booking.

Late Arrivals Policy

Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience the client booked directly after you. We regret that late arrivals will not receive a time extension so please arrive on time or early. 

Appointments

Our salon uses an online booking system to allocate and manage our appointments. Our available appointment times are listed on our online booking system. Our online system manages the allocation of appointments, based on the length of time of the appointment and the availability of appointments for that day.

Our online booking system is able to be accessed from our website, our Facebook Business Pages and Instagram Business Pages. 

Waitlist

As part of our online booking system, there is a feature to add your details to our wait list. This option is available to our guests for requested appointments, at requested times. By adding your details to the Waitlist feature, you understand that this is not a confirmed appointment and does not guarantee that this appointment time will become available in the future.

Confirmation Messages

To help assist with appointments, we will send out an automated message 48 hours before your appointment. It is requested that this message is replied to, to ensure you appointment is not cancelled.

If you reply to this message with a “No,” one of our Team Members will be in contact to reschedule the appointment.

Appointments that are not confirmed, our Team Members will continue to try to make contact to determine if the appointment is still required. If no contact is still able to be obtained, with 24 hours until your appointment, we will automatically cancel your appointment, to ensure that the booking fee is not forfeited.

If your appointment has been cancelled due to no contact, we cannot guarantee that the original appointment time will still be available and your appointment will be subject to the next available and suitable time.